We’re here to help — before, during, and after your purchase.

At Litterbox by Petly, your satisfaction is our priority. Whether you have a question about your order, need help with setup, or simply want to learn more about our self-cleaning litter boxes — our support team is here for you.

How to Reach Us

Email Support

Send us an email anytime at: contact@litterboxbypetly.store

We strive to respond within 1 business day.

Phone Support

Need to speak with someone directly? Call us during business hours: +(1505)-528-0553

Mailing Address

Litterbox by Petly

13219 Church St, Fort Wayne, IN 46816, USA

Customer Support Hours

Monday – Friday: 9:00 AM – 5:00 PM (Mountain Standard Time, Denver)
Saturday – Sunday: Closed

If you contact us after business hours, we’ll get back to you the next business day.

Contact Form

Have a quick question? Use our secure online form to reach us:

Name

Common Reasons to Contact Us

  • Questions before purchasing
  • Order status and tracking help
  • Troubleshooting product issues
  • Return or refund requests
  • Product compatibility inquiries
  • Wholesale or media inquiries

Whatever you need — we’re ready to help.